Business Problem

It is impossible to manage what you can’t measure. Most organizations understand this reality. However, the process of actively generating these metrics, modifying them as the business changes, and posting the relevant documents introduces challenges across the impacted organizations. Additionally, the overall organization may be managed by a handful of critical metrics, but the lower level departments use more granular tools to manage their specific performance. This introduces a level of complexity to the process making it difficult to ensure all metrics tie to the goals of the overall organization.

As the interrelationship between these metrics grows, it becomes increasingly more difficult to notify individuals of the specific metrics required and the frequency of posting these metrics. 

Additionally, a highly manual process to gather the related charts, graphs and tools in order to post the information introduces mistakes and extra effort.  A centralized repository with related workflows to insure all metrics have been gathered, reviewed, and approved prior to the due date significantly reduces the effort required to manage this process.

As business conditions change, metrics used to manage the business must also change. The process of incorporating new metrics and removing old metrics can be challenging in an organization struggling to find the time to deliver product to their customers. A simple mechanism that incorporates the approval, review, and notification of these changes reduces the disruption that occurs. If these changes are automatically incorporated in the standard metrics development process, rapid deployment of these changes based on the changing business environment becomes more feasible.

 

Active Wizard Solution

The Active Wizard provides the tools that form the foundation of the metrics management process. The wizard allows organizations to develop the workflows and forms required to manage the metrics process.  Additionally, it dynamically asks a series of questions to identify who and what is impacted by changes. The metrics documents can be attached to these workflows in order to actively manage date-driven processes.

Every organization is different and manages to a different set of metrics. As such, the wizard allows each company to create the questions, forms, workflows, and timing for their processes without resorting to custom programming.  Streamlined management of the on-going process and changes to it reduces the effort and complexity of generating the metrics required to manage your organization.

 

Business Impact

• Streamlined metrics process
• Ability to change and update the metrics management process
• Ability to identify who and what is impacted by a change in process